Community Support Team Member

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Community Support Team Member

A Community Support Team Member provides exceptional customer service to fulfill our clients and residents needs.  This is a great opportunity to work for an industry leader in Homeowner Association Management. The ideal candidate will possess 2 years’ experience in customer service, data entry, and front office and preferably have experience with multi line phone system.

Responsibilities include but are not limited to the Community Support Team:

  • Direct line of communication for emails, phone calls, and chats regarding resident questions about their HOA.
  • Research resident questions concerning HOA matter
  • Respond to all residents promptly when they reach out to company by returning phone calls or emails daily.
  • Proactive conflict resolution to resident concerns
  • Update resident contact information
  • Ensure all notes, attachments, etc. are up to date in management software
  • If meeting is requested, Coordinate with team members to schedule time and notify resident accordingly.
  • Work with multiple departments to assist in resident/client community support

Requirements of the Community Support Team Members:

  • Switchboard customer service experience is required
  • Minimum 2 years’ experience is a must
  • Experience or knowledge of Homeowners Associations a plus
  • Must be detailed oriented
  • Excellent organizational skills
  • Must be able to multitask
  • Must be reliable and self-motivated
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