Service Manager

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The Service Manager is responsible for maintaining the physical integrity of the community while managing the maintenance team and working with the leasing team to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to the Maintenance SOP’s.


  • The Service Manager is responsible for conducting all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.).
  • Perform maintenance tasks personally or delegate to Service Technicians. It will occasionally be necessary to oversee and inspect the work performed by Service Technicians.
  • Implement and manage the system for handling resident service requests. Whenever possible, all requests should be completed within 24 hours. Schedule the on-call rotation for the staff and assist with service as necessary.
  • Keep all safety material current and readily accessible. This includes MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements. You must be aware of the condition of physical property throughout the community and immediately correct unsafe conditions.
  • Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments. Also, maintain expenditures in line with the budget unless prior approval from the manager and area manager has been obtained.
  • Schedule and perform minor and routine maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools in excellent condition.
  • Diagnose and perform minor or routine maintenance or repair involving the following on a daily basis:
    • Electrical and plumbing (including water lines)
    • A/C and heating systems
    • Appliances
    • Water irrigation systems
    • Stairs, gates, fences, patios, and railings
    • Tile, carpet, and flooring
    • Roofing, gutters, fasteners
    • Interior/exterior lights
    • Fireplaces, ceiling fans
    • Gas fixtures and appliances
    • Shutters, doors, cabinets, windows, sliding glass doors Boiler, gas and electric
    • Door locks, P.O. boxes and locks
    • Security systems
    • Ceiling leaks
    • Walls
    • Pool area, tile, hot tub/spa, pool furniture
  • Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs and prepare maps indicating the same.
  • Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
  • Assist in keeping the grounds neat and free of litter. Rakes, sweeps, and shovels as circumstances warrant.
  • Learn and comply with all company safety rules. Use appropriate safety equipment at all times. Be familiar with all safety features on equipment, machinery, or materials encompassed by job duties. Immediately report any unsafe conditions to the manager.
  • Must be able to take on-call and schedule on-call services accordingly.
  • All other duties as assigned.


  • Ability to execute in a multiple task environment
  • Ability to lead a maintenance team
  • Ability to work with third party contractor relationships when on-site


  • Current Certifications in EPA, CPO, Mold
  • Minimum of 5 years’ experience in property management
  • High School Diploma required, College preferred
  • Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.


  • On-Site maintenance team


  • The Service Manager reports to the Community Manager.
  • The Service Manager plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.


  • Procedures for doing the work have been established through experience, policies and procedures, previous training, and supervisor instructions.
  • The Service Manager uses judgment in applying the procedures and knowledge to specific tasks. At this level, the associate may also determine which of several established alternatives to use. Situations to known guidelines cannot be applied or significant proposed deviations from the guidelines are referred to the supervisor.


The work is physically demanding, requiring walking, standing, bending, carrying, driving an automobile, etc.


10% of work to be conducted in an office environment, maintaining records, vendor/supply ordering. 90% of work is conducted out on property, requiring ability to walk great distances, lift up to 75lbs., climb and be comfortable on roofing, operate heavy machinery, and withstand extreme outdoor temperatures. Must have own hand tools and some equipment as dictated by needs of community and Service Manager. Must have reliable transportation and method of contact by phone 24 hours per day/7 days per week as duty requires.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.

The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Customer Service Respresentative

Architectural Control Specialist

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