Multifamily Management FAQ

How do I pay my rent?

Our communities have convenient online rental payment options. Visit your community’s website and login to the Resident Portal. You may choose to make a one-time payment or set up recurring payments. Payments made with a US checking account are free. Payments made with a debit/credit card will be charged a fee.

We also have an eMoney Order option if you would like to pay your rent with cash. You can print the payment coupon from your resident portal or you can come by the leasing office and we will be happy to print a payment coupon for you. Bring the payment coupon to one of our approved retail outlets, pay the balance and the payment will be sent to your community. No more having to get a paper money order and you can use the same coupon every month.

Why do I need renter’s insurance?

The Liability portion of renter’s insurance is required. You need liability coverage for damages and bodily injury caused by negligence. For example, if you run a bath, fall asleep and flood your apartment and your neighbor’s apartment you could be found liable for that damage and required to pay for repairs, medical bills related to the accident, and possibly defense costs if a suit is brought against you. Renter’s insurance would cover those costs.

The Personal Property portion of renter’s insurance is optional but highly recommended. Our community insurance policies only cover the damage to the actual dwelling, which leaves everything of yours—electronics, furniture, clothes, whatever—vulnerable. So, to protect your belongings in case of fire, theft, or damage, you need your own policy covering Personal Property.

What is your pet policy?

Our communities do not allow pets – we welcome them! We allow dogs and cats up to 100 lbs and there is a 2 pet limit per household. We only charge a one time fee of $250 per pet and the monthly pet rent is $15 per pet. Our breed restrictions include the following Rottweiler, Chow, Presa Canario, Doberman, Akita and Pit Bull (often referred to as American Staffordshire Terrier, Staffordshire Bull Terrier or Bull Terrier).

What do I need to tour a community?

Appointments are recommended but not required. Everyone over the age of 18 must present a valid government issued ID or driver’s license.

Why do I have to pay a security deposit?

Security deposits are refundable deposits placed on the apartment home to cover damage you might cause to the property or to cover any balance on your rental account after you move out. Any balance for monies owed or damages in excess of the security deposit will be turned over to collections if not paid within 30 days of move out.

When will I receive my security deposit back?

All security deposits will be refunded, minus damages or monies owed, within 30 days of your scheduled move out date. Please make sure that you have a current address on file with our office when you move out to avoid any delays in receiving your refund.

What if I need to terminate my lease early?

Life happens! In the event that you have to move out before your lease ends we do provide a Buy Out Agreement in our lease contract. This agreement requires a 60 day notice and a fee equal to one month’s rent.

Do I have to provide the office notice that I am moving out?

Yes! Although we hate to see you go, you must provide at least a 60 day written notice to vacate stating you will be vacating by your lease end date. Verbal notices will not be accepted.

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