The Leasing Consultant is the community’s sales representative, whose primary responsibilities are to greet prospects, professionally present the features and benefits of the community and to secure a deposit and application, resulting in a new resident.
- Conduct all business in accordance with Community Management policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Offer a professional, yet friendly, atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them.
- All models and market readies must be inspected daily prior to showing in order to insure their quality appearance.
- All incoming calls from upset residents should be transferred to the Leasing Manager or Assistant Community Manager for proper handling.
- All prospects are to be greeted with a warm smile and friendly handshake and NOT FROM BEHIND A DESK.
- Have a clear understanding of the features of their community’s benefits and how it compares to the competition. It is important to know what the market is doing and what specials are being offered.
- All paperwork is to be completed in a professional, accurate and timely manner.
- Keep active guest cards and continue to work them until the prospect has chosen their home.
- Inspect the community on a regular basis, reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, move-ins/ outs, office supply inventory and market surveys.
- Resident Files are to be maintained with current information properly uploaded per policy at all times.
- Leasing Applications are to be processed within 24-48 hours of receipt and in accordance with SOP guidelines.
- Lease Renewal Program is to be actively worked to optimize lease renewals and decrease resident turnover.
- Receive, process/log, and file service requests in a timely manner.
- Plan and oversee resident activities as requested by Community Manager.
- Conduct outreach marketing and branding as directed.
- All other duties as assigned.
KNOWLEDGE AND ABILITIES REQUIRED:
- Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
- Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, OneSite.
EDUCTION AND EXPERIENCE DESIRED:
- Prefer a minimum of high school degree, some college preferred.
- Prior leasing experience preferred
- The Leasing Consultant reports to the Community Manager and may report to a Leasing Manager.
The work is moderately physically demanding. Typically, the associate will perform some work sitting at a desk and other work walking the property. There is walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc.
An average of 30% of typical work day is spent at desk handling paperwork, resident files, computer transactions, correspondence, and resident meetings. Remainder of job (70%) requires constant physical walking and leasing demonstrations of community required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties. Local travel for marketing purposes requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.
The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.