Customer Service Representative– (CSR)

Association Management - Denham Springs, LA
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Association Management

Currently seeking a Customer Service Representative for a great opportunity to work for an industry leader in Homeowner Association Management. The ideal candidate will possess 2 years experience and preferably have experience with multi line phone system.

Responsibilities but not limited to of the Customer Service Representative

  • Act as first line of communication for emails
  • Create and monitor reservation calendars on each association’s website (when applicable)
  • Collect payments
  • Contact new residents by phone when they move in
  • Respond to all resident promptly
  • Return emails same day
  • Proactive conflict resolution before resident unrest escalates
  • Update contact resident contact information
  • Ensure all notes, attachments, etc. are up to date in management software
  • Inform resident will need to schedule a time to discuss
  • Take down times resident would be available
  • Coordinate with cam to schedule time and notify resident

Requirements of the Customer Service Representative

  • Switchboard customer service experience is required
  • Minimum 2 years experience is a must
  • Experience or knowledge of Homeowners associations a plus
  • Must be detailed oriented
  • Excellent organizational skills
  • Must be able to multitask

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