The Community Manager (CM) is fully accountable for ALL property operations. Leadership ability is a must, as the CM is the leader of the site team. The purpose of the CM is to effectively manage and coordinate activities and available resources in order to accomplish property / owner / company / objectives. These objectives will include maximizing occupancy and income levels, increasing property values, minimizing property operation expenses while maintaining a quality product. In addition, the CM will train the Assistant Manager to assume all duties of the CM in the event of the CM’s absence.
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multifamily Housing.
- Fully implement and enforce all policies and procedures as outlined in the Community Management Policy and Procedures Manuals. Maintain and keep P & P Manual in up to date manner, inform and train staff on any revisions in a timely manner.
- The CM will assist in budget preparation as well as maintaining expenses within the budget guidelines. Ensure that all rents are collected and posted and deposited on a daily basis. Perform and schedule all evictions, utility cut offs and enforce adherence to all lease rules and regulations by all residents.
- Assure that all vendors are on the approved vendor list and work scheduling, billing and accounts payable is timely and accurate.
- Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of time sheets and overtime. Constantly and consistently review all leasing performances and paperwork.
- The CM is responsible for office operations, quality curb appeal, office and model cleanliness. Must promote adherence to the Community Management Guiding Principles & Mission. It is the responsibility of the manager to fill in for Leasing or the ACM performing those duties should the need arise.
- Conduct market surveys as required and create, implement marketing plans for ongoing success and high occupancy of community.
- Provide high level of customer service at all times to residents, resulting in decreased turnover and high resident retention. Oversee lease renewal program for maximum retention.
- Must maintain all records in a complete and organized manner as described throughout the Community Management SOP’s and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.).
- Initiate and implement all policies and procedures while maintaining excellent staff and resident communication. The CM must walk all rent readies as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to their immediate supervisor.
- Review and approve all leasing application files; enforce community qualifying criteria in a fair and consistent manner for all leasing applicants.
- Oversee all accounting transactions. Manage cash accounts, pay vendors as directed by Director of Multifamily and owner, maintain proper bookkeeping at all times.
- The CM shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Director of Multifamily.
- Assist with any other duties as specifically requested by the Director of Multifamily and/or President.
- Flexibility with scheduling and coverage as required by site and Director of Multifamily.
KNOWLEDGE AND ABILITIES REQUIRED:
- Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
- Computer software experience to include MS Word, MS Excel, MS Outlook, OneSite and RealPage
- Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
EDUCATION AND EXPERIENCE DESIRED:
- Prefer a minimum of high school degree, some college preferred.
- CAM, ARM designation preferred.
- Four years prior experience in property management or in a related industry preferred with a minimum of two years in a manager role
- All on-site Associates
- The Community Manager reports to the Director of Multifamily.
- The Community Manager plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.
- Procedures for doing the work have been established through experience, policies and procedures, previous training, and supervisor instructions.
- The Community Manager uses judgment in applying the procedures and knowledge to specific tasks. At this level, the associate may also determine which of several established alternatives to use. Situations to known guidelines cannot be applied or significant proposed deviations from the guidelines are referred to the supervisor.
The work is moderately physically demanding. Typically, the associate will perform some work sitting at a desk and other work
walking the property. There is walking; standing; bending; carrying of moderate items such as papers, boxes, event items,
collateral, books, small parts; driving an automobile, etc.
An average of 50% of typical work day is spent at desk handling paperwork, resident files, computer transactions, correspondence, and resident meetings. Remainder of job (50%) requires constant physical walking and leasing demonstrations of community required, walking up/down stairs and covering multi-terrain landscape of property. Outdoor weather conditions will vary and affect duties. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.
The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.